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Common queries answered

Frequently asked Questions

Please note sizing ranges from babies to adult and everything in between.  Please view the Size Chart on the product page for exact measurement details.

It can take anywhere between 2-7 business days for for apparel products and 2-5 business days for non-apparel products. Most of our products are printed in 3 business days. Then you have to calculate shipping speed on top of that.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please submit the form to the right and select “Order (Change of Address or other order change)”.  Please provide exact details with the correct address.  Make sure you provide the order number as well which can be found on your account dashboard.

Your order status is updated on your account dashboard and a tracking link is sent to you via email. Please check your spam if you cannot find it.
We ship internationally to most countries! Keep in mind that we don’t ship orders to Cuba, Iran, Crimea, Syria, and North Korea.

Content Removal: If you have submitted content as an Artist, Contributor or User and now would like to have the content removed.


Legal: If you have legal questions or concerns.


Link Addition/Removal:  If you would like to add or remove a link to/from our website.


#NewNowLifestyle Submission: Share a pic of you reppin’ The New Now Brand.


Order (Change of Address or other order change): Have an order change or change of address please let us know asap.


Other


Privacy Policy: Questions or concerns related to our Privacy Policy.


Problem with my Order: Have a problem with your order please let us know asap.


Sales Question:  Have a question about an item before you order?


Terms and Conditions:  Questions or concerns related to our Terms and Conditions.

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Please note for file uploads there is a maximum of 10 images/2 MB.  

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